Returns Policy
In keeping with software industry standards,
we will gladly accept returns of packaged software within 30 days
of purchase in an unopened packaging only.
Software purchased on-line through our website is considered opened
at the time of purchase.
There are evaluation versions of our software available via download to
anyone interested. This allows all prospective buyers to evaluate the
product at their leisure to ensure that the software meets their needs before
purchasing.
Software that has been opened or purchased online
is
- provided with e-mail support and
- may only be replaced with identical software / media within 30
days of purchase.
For more information, please see Terms of
Use
Instructions:
For software returns (packaged versions only), simply indicate the
reason for your return on a piece of paper and wrap it securely with the
unopened packaging.Send the package to the following address:
Salesmatrix Australia
140 Williams St
Melbourne Australia
Vic 3000
We will make a full refund less shipping and handling costs once we
have received and processed the returned item.
For software replacement instructions, simply e-mail the reason for
your request to
support@salesmatrix.com.au.
If you have not received or have lost your software license key,
please e-mail support@salesmatrix.com.au
and include name, company name, address, and phone number so we can
identify your order.
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